🛍️ Shop Policies
📦 Processing & Shipping
Orders are processed quickly—usually within 1–2 business days. We ship via trusted carriers with tracking included. Please double-check your shipping address before placing your order. We are not responsible for lost packages due to incorrect addresses.
Please note: While we ship promptly, delivery timeframes—especially via USPS—may vary due to ongoing service delays beyond our control. We appreciate your patience and understanding as your package makes its way to you.
At this time, we offer physical product shipping within the United States only. Our digital products are available both locally and internationally and are delivered instantly upon purchase. We may expand physical product shipping to international customers in the future as our fulfillment options grow.
🔄 Cancellations
Orders may be canceled within 1 hour of purchase. After that, your items begin preparation and cannot be canceled. If you need to cancel, please reach out as soon as possible—we’ll do our best to assist if your order hasn’t entered processing.
⚠️ Product Use & Safety
All products are for external use only unless clearly stated otherwise. Discontinue use if irritation occurs. Keep out of reach of children and pets. We make no medical or supernatural claims—our offerings are crafted for energetic support and personal ritual.
Please practice fire safety when using candles, incense, or any heat-based tools. Never leave burning items unattended, and ensure proper ventilation during use. Always read the product page for specific disclaimers, warnings, and usage instructions tailored to each offering.
📧 Contact
For questions, concerns, or support with your order, please use the contact form below. Whether you're requesting clarification about a product, reporting an issue with your order, or seeking support with accessing your files, we welcome your message and will respond as promptly as possible.
If your item arrives damaged, you may upload photos directly through the form to help us assess and resolve the issue swiftly. We take great care in packaging each piece, and your satisfaction is important to us.
Our goal is to ensure your experience feels supported from start to finish. Thank you for being part of this journey—we’re honored to assist you.
💫 Returns & Damaged Items
Due to the nature of our ritual, art, and personal care items, returns are not accepted, unless otherwise stated on the product page. If your item arrives damaged, please use the contact form to upload photos and describe the issue. We’ll respond promptly and make it right. Return shipping costs, if applicable, are the responsibility of the customer unless the item was damaged or incorrect. We reserve the right to offer alternative resolutions based on the nature of the issue and the product involved. Returns are accepted only for defective or damaged physical items within 7 days. Return shipping is free for damaged or incorrect items only. If available, exchanges for the same item may be offered. Digital items are non-refundable.
🧿 Digital Products (Digital Downloads & Copyright Policy)
Digital downloads are delivered instantly upon purchase. Due to their nature, digital items are non-refundable. If you experience any issues accessing your files, please contact us promptly for support.
All artwork offered is original and created by the artist, who retains full copyright and licensing rights. Usage permissions vary by product—please read the license information provided on each digital download page to understand what is allowed. By purchasing, you agree to honor these terms.
All works are protected under U.S. Copyright Law, specifically 17 U.S. Code § 102, which grants exclusive rights to the creator upon fixation in a tangible medium. This includes original photography, digital artwork, mixed media, and canvas-based works offered through this site.
Digital products are non-refundable.
🛡️ Customer-Only Contact Form
Our contact form is reserved for customers and community members seeking support, product inquiries, or ritual guidance only. We kindly ask that no unsolicited solicitations, sales pitches, or phishing attempts be submitted. Messages that violate this boundary will be disregarded and/or reported as spam. We reserve the right to report misuse, phishing attempts, or boundary violations across our website and social media to the appropriate platforms.
If you wish to share promotional materials, you may send them to our business mailing address: Chazalon Mystic Arts LLC 2245 Wisteria Dr, Suite 312, Snellville, GA 30078. We review all materials with care and will respond only if we have a need for your services. Otherwise, please refrain from follow-up contact, as our priority is our creations and the needs of our customers.
♻️ Recycling & Reuse
We honor Mother Earth through mindful practices—some of our packing materials are recycled or repurposed with care. We invite you to recycle or reuse your product containers whenever possible, as a gesture of gratitude in the cycle of giving.